GAME & ACCOUNT HELP
Support.
[email protected]Include your TAO username, iPhone model, app version, what you tapped and what happened. A screenshot helps—crop out private messages and locations.
VERIFICATION & PASSWORD HELP →TAO / SUPPORT DESK
LET’S GET YOU
BACK IN THE FIELD.
Help with access, gameplay and your account.
GENERAL CONTACT
Talk to TAO.
[email protected]For general questions, event ideas and ambassador reports. Messages go to the TAO organizer for review.
Quick answers.
How do I install TAO?
Open the beta invitation on your iPhone. Install TestFlight if needed, then accept and install TAO. If the beta is full, contact support.
Which version should I see?
The revised beta is 1.0.0 (9). In TestFlight, open TAO and choose Update if it is offered. The number in parentheses identifies the particular build.
I can’t verify my email or sign in.
Check spam and use the latest verification email. Return to the device where you started Recruit access when verifying a Recruit identity. Open account help to request another email or recover a password.
How do I report a disputed claim or abusive behavior?
Use Confirm/Deny inside the relevant mission and the private in-app report screen. For safety or privacy concerns, email support. Do not post another player’s evidence or personal details publicly.
How do I request account deletion?
In TAO, open Settings → Support and account privacy → Request permanent account deletion. Beta requests are reviewed manually. If you cannot access the app, contact support so ownership can be verified. Read the privacy notice.
What should I send in a bug report?
Your username, version/build, iPhone and iOS version, approximate time, steps taken and the result. Never send passwords, verification codes or authentication links.